Refund & Cancellation Policy
Refund and Cancellation Policy for Texllo
At Texllo, we strive to ensure your satisfaction with our products. However, if you are not entirely satisfied with your purchase, we’re here to help.Cancellation Policy
- Order Cancellation:
- Orders can be canceled within 24 hours of placing the order. To cancel an order, please contact our customer service team at [customer service email] with your order details.
- If the order is canceled before it is shipped, a full refund will be processed to your original method of payment within 7-10 business days.
- Orders cannot be canceled once they have been shipped.
- Non-Cancellable Orders:
- Customized or personalized products are non-cancellable once the order is placed.
Refund Policy
- Eligibility for Refunds:
- To be eligible for a refund, the product must be unused, in the same condition that you received it, and in its original packaging.
- Refund requests must be made within 30 days of the delivery date.
- Return Process:
- To initiate a return, please contact our customer service team at Info@texllo.com with your order details and reason for return.
- Upon approval, you will receive instructions on how to return the item.
- Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
- Non-Refundable Items:
- Gift cards
- Downloadable software products
- Items on sale or clearance
